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Effective date: August 9, 2026

Contact waterdrop for product information, order status, tracking, cancellation, returns, exchanges, refunds, privacy requests, or website assistance.

Hydration system order guide — Support route

The sections link bottle and accessory selection with payment, shipment, returns, and assistance. It identifies when support is available, which verified channel to use, and what order details help the team respond. This page applies specifically to waterdrop and its selection of hydration starter sets, glass and steel bottles, insulated drinkware, lids, straws, and flavor systems.

Direct support channels

Brand / merchant: waterdrop
Email: Support@waterdovo.shop
Phone: 616-302-4841
Physical address: 30722 Beechwood St, Wixom, Michigan, 48393, United States

Service hours

Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Messages arriving outside those hours are reviewed on the next business day.

Information that helps us respond

For an order matter, include the order number, purchaser name, item, and a short description. For damage, a reasonable photo may help. Never email a complete payment-card number or other unnecessary sensitive information.

Privacy and accessibility requests

Send privacy access, correction, deletion, copy, or Do Not Sell or Share requests to Support@waterdovo.shop. You may also contact us about accessibility or another issue using the same verified details.

Merchant and support details

waterdrop
Email: Support@waterdovo.shop
Phone: 616-302-4841
Physical address: 30722 Beechwood St, Wixom, Michigan, 48393, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).